What does 5000 ppb mean?

PPB stands for 'parts per billion' – it measures the concentration of dissolved hydrogen in water. 5000 ppb is a high concentration achievable with H2QUA's SPE technology under optimal conditions (using filtered/RO water and running the full 10-minute cycle).

Is hydrogen water safe to drink every day?

Yes, hydrogen-rich water is safe for daily consumption. It's simply water with dissolved hydrogen gas. However, as with any wellness product, if you have specific health concerns, please consult your healthcare provider.

Can I use normal tap water?

We recommend using filtered or RO water for the best results and to protect the electrode. Tap water may contain minerals and impurities that can reduce hydrogen generation efficiency and affect the longevity of your bottle.

How long does the hydrogen stay dissolved in water?

Hydrogen begins to escape once the cycle completes. For maximum benefit, we recommend drinking your hydrogen-rich water within 15-30 minutes of generation. Keep the lid closed to retain hydrogen longer.

What if I receive a damaged product?

We have a strict quality check before dispatch. If you receive a damaged product, please contact us within 24 hours of delivery with photos. We'll arrange a free replacement or full refund – no questions asked.

Is H2QUA hydrogen water bottle is a medical device?

No. H2QUA hydrogen water bottle is a wellness gadget, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. It's designed to help you build a better hydration habit with hydrogen-rich water.

How do prepaid and COD orders work?

Prepaid orders are processed immediately and include a free premium sleeve. COD orders require a quick verification call before dispatch to confirm your address. Both options include free shipping across India.

Terms of Service

Name: H2QUA Hydrogen Water Bottle
Brand: H2QUA
SKU: H2QUA-HWB350-BLK
Price: 8888 INR
Availability: InStock
Rating: 4.8 (6 reviews)

1. Overview

Welcome to H2QUA.

This website is operated by H2QUA, a brand of Koozo Commerce Pvt. Ltd.

By visiting the website, placing an order, or using our services, you agree to these Terms of Service.

These terms apply to website visitors, customers, and other users.

2. Use of the Website

By using the website, you agree:

To provide accurate and complete information
Not to place fake or fraudulent orders
Not to misuse offers, discounts, or coupons
Not to interfere with website security or operation
Not to upload harmful code
Not to copy or misuse website content
Not to pretend to be another person
Not to provide false payment or delivery information
Not to use the website for unlawful purposes

H2QUA may restrict access, cancel an order, or take suitable action if these terms are violated.

3. Product Information

We aim to provide accurate:

Product descriptions
Images and videos
Prices
Features
Specifications
Capacity information
Usage and cleaning instructions
Warranty information

Minor differences may occur in:

Colour
Finish
Packaging
Printed information
Product appearance

Images may appear slightly different because of photography, lighting, screen settings, or product-batch updates.

We may correct or update product information when required.

Customers should review the product page and usage instructions before placing an order.

4. Hydration and Wellness Information

H2QUA products are designed for everyday hydration and general wellness use.

Information related to molecular hydrogen, hydration, lifestyle, fitness, recovery, energy, skin, or wellness is provided for general informational purposes.

H2QUA is not a medical device and is not intended to:

Diagnose a medical condition
Treat or cure a medical condition
Prevent disease
Replace medical testing
Replace professional medical advice
Provide emergency health guidance

Individual results and experiences may vary.

A qualified healthcare professional should be consulted regarding any health concern, particularly during pregnancy, nursing, medication use, or medical supervision.

5. Water Quality

The H2QUA Hydrogen Water Bottle adds molecular hydrogen to suitable drinking water.

It does not purify, filter, sterilise, or make unsafe water safe to drink.

Customers must use clean and safe drinking water.

6. Pricing and Payments

Prices are shown in Indian Rupees unless stated otherwise.

Prices may include applicable taxes.

Prices, discounts, payment offers, coupons, and promotions may change when required.

Payments must be made through the approved methods shown at checkout.

An order may be placed on hold or cancelled if:

Payment fails
Payment is incomplete
Payment cannot be verified
The transaction appears suspicious
Incorrect payment details are provided

7. Orders and Acceptance

Placing an order does not mean that it has been automatically accepted.

We may verify the order before processing it.

An order may be cancelled, held, or reviewed because of:

Product unavailability
Incorrect pricing
A technical error
Payment-verification concerns
Incomplete customer details
Incorrect delivery information
Suspected fraudulent activity
Misuse of bulk orders or offers
An unserviceable delivery location

If H2QUA cancels a prepaid order, the eligible amount will be processed according to the applicable refund procedure.

8. Order Cancellation

A customer may request cancellation before dispatch.

Once the order has been dispatched, cancellation may not be possible.

We will try to assist, but cancellation after dispatch depends on the shipment status and courier process.

9. Shipping and Delivery

Shipping and delivery are governed by the H2QUA Shipping Policy.

Order processing usually takes 2 to 3 business days.

Delivery usually takes 3 to 7 business days after dispatch.

Delivery dates are estimates and may be affected by customer location, courier availability, weather, public holidays, local restrictions, incorrect delivery details, customer unavailability, or other operational circumstances.

We will assist with courier concerns, but courier timelines cannot always be guaranteed.

10. Returns, Replacements, Refunds and Warranty

All requests are governed by the H2QUA Returns, Replacement, Refund and Warranty Policy.

Delivery-related issues must be reported within 24 hours.

The customer may be required to provide:

Order ID
Invoice
Unboxing video
Product working video
Clear photographs
Description of the issue

Every request is subject to review and quality inspection.

The product carries a 6-month manufacturer’s warranty from the purchase date, unless another period is clearly stated on the product page or invoice.

The warranty covers confirmed manufacturing defects only.

11. Product Usage and Care

Customers must use the product only for its intended purpose and follow the instructions provided.

The customer should:

Use clean drinking water
Avoid overfilling
Use only suitable liquids
Keep the electronic base away from water
Charge the product only when dry
Use the recommended charging equipment
Clean the bottle as instructed
Avoid dropping or modifying the product

H2QUA cannot cover damage directly caused by incorrect use, improper cleaning, unsuitable liquids, unauthorised repair, unsuitable charging equipment, or failure to follow the instructions.

12. Third-Party Services

Our website may use third-party:

Payment gateways
Checkout providers
Courier partners
Analytics tools
Marketing platforms
Technology services
Social-media platforms

These services may have their own terms and privacy policies.

H2QUA does not control temporary interruptions or changes made by third-party service providers.

13. Intellectual Property

Website content, including logos, product images, videos, text, graphics, designs, layouts, product names, and brand elements, belongs to H2QUA, Koozo Commerce Pvt. Ltd., or authorised partners.

Content may not be copied, reproduced, modified, distributed, resold, or used commercially without written permission.

14. Reviews and Customer Content

If a customer submits a review, photograph, video, testimonial, feedback, or suggestion, the customer allows H2QUA and Koozo Commerce Pvt. Ltd. to use it for:

Customer support
Product improvement
Website content
Marketing
Advertising
Social media
Training
Promotional communication

We may remove content that is false, abusive, unlawful, misleading, offensive, or violates another person’s rights.

Customers should not submit content they do not have permission to share.

15. Personal Information

Personal information is handled according to the H2QUA Privacy Policy.

We do not sell customer personal information.

16. Website Errors and Corrections

The website may occasionally contain an error related to:

Product details
Prices
Offers
Availability
Delivery estimates
Shipping charges
Images
Specifications

H2QUA may correct an error, update information, or cancel an affected order where reasonably required.

If an order is cancelled because of our error, an eligible prepaid amount will be refunded.

17. Prohibited Uses

The website must not be used:

For unlawful purposes
To place fraudulent orders
To misuse discounts or coupons
To upload harmful code
To copy protected content
To interfere with website security
To collect information without permission
To violate another person’s rights
To violate applicable law

A violation may result in cancellation, restricted access, or suitable legal action.

18. Limitation of Responsibility

H2QUA cannot be held responsible for an issue, injury, loss, or damage directly caused by:

Incorrect or unsafe product use
Failure to follow instructions
Using unsafe water
Using hot water or unsuitable liquids
Immersing the electronic base in water
Charging the product while wet
Improper cleaning or maintenance
Physical damage
Unauthorised repair or modification
Reliance on general wellness information as medical advice
Delay in seeking professional medical assistance
Courier, payment, or third-party service interruptions
Events outside H2QUA’s reasonable control

Where permitted by law, H2QUA’s total responsibility for an approved claim will be limited to the amount paid for the affected product.

Nothing in these terms removes or limits rights available under applicable consumer law.

19. Changes to These Terms

We may update these Terms of Service when required.

The revised version and update date will be published on this page.

20. Governing Law

These Terms of Service are governed by the laws of India.

Any dispute relating to the website, order, product, or service will be handled under the applicable jurisdiction of courts in India.

21. Customer Support and Grievance Contact

For order, payment, shipping, return, replacement, refund, warranty, privacy, or website concerns, contact:

Email: support@h2qua.com
WhatsApp: +91 74288 00534
Support hours: Monday to Saturday, 9 AM to 6 PM IST

Company:
Koozo Commerce Pvt. Ltd.
Office 4, Splendor Spectrum One
Tower 1, 4th Floor
Golf Course Extension Road
Sector 58, Gurugram, Haryana 122001
India

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