Privacy Policy
This Privacy Policy explains how H2QUA collects, uses, stores, and protects personal information when you visit or purchase from h2qua.com.
“H2QUA,” “we,” “us,” and “our” refer to H2QUA, a brand of Koozo Commerce Pvt. Ltd.
“You” and “your” refer to a customer, website visitor, or user.
1. Information We Collect
Personal and Order Information
We may collect:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- PIN code
- Order details
- Product preferences
- Communication preferences
Payment Information
We may collect:
- Payment status
- Payment method
- Transaction reference
- Refund-related bank details, where required
Payments are processed through authorised payment gateways.
H2QUA does not normally store full card numbers, CVV numbers, UPI PINs, banking passwords, OTPs, or similar sensitive payment credentials.
Customer Support Information
When you contact us, we may collect:
- Emails
- WhatsApp messages
- Call details
- Issue descriptions
- Product photographs
- Unboxing videos
- Product working videos
- Warranty and replacement records
- Feedback and reviews
Website and Device Information
We may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website activity
- Cookies
- Approximate location based on IP address
- Advertising and analytics information
2. How We Use Information
We may use your information to:
- Process and deliver orders
- Verify payments
- Share order and delivery updates
- Provide customer support
- Review return, replacement, refund, and warranty requests
- Arrange reverse pickup
- Process approved refunds
- Prevent fraud and misuse
- Improve our products and services
- Improve website performance
- Understand customer preferences
- Send marketing messages where permitted
- Maintain legal, accounting, and business records
- Meet applicable legal requirements
We will not use personal information for an unrelated purpose without an appropriate legal basis or consent where required.
3. Payment Processing
Payments are handled by authorised third-party payment gateways.
The payment gateway may collect and process information according to its own terms and privacy policy.
H2QUA does not ask customers to share a UPI PIN, card PIN, CVV, banking password, or OTP for a refund.
4. Information Sharing
We may share the information required to provide our services with:
- Courier and logistics partners
- Warehouse and fulfilment partners
- Payment gateways
- Checkout providers
- Customer-support tools
- Website and technology providers
- Marketing and analytics platforms
- Refund-processing teams
- Authorised employees and service partners
- Professional advisers and auditors
- Government or legal authorities, where required
We share only the information reasonably needed for the relevant service.
We do not sell customer personal information.
5. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Remember preferences
- Keep products in the cart
- Improve website performance
- Understand website traffic
- Measure marketing performance
- Provide relevant communication
- Detect fraud or misuse
You may disable cookies through your browser settings. Some website features may not work properly when cookies are disabled.
Third-party analytics or advertising platforms may use their own cookies and privacy policies.
6. Marketing Communication
Where permitted, customers may receive communication through:
- SMS
- Phone calls
- Push notifications
- Other approved communication channels
Marketing communication may include product information, offers, launches, reminders, or brand updates.
You may withdraw from promotional communication through an available opt-out method or by contacting us.
Order, payment, delivery, warranty, refund, and support messages may still be sent when required to complete a service.
7. Data Security
We use reasonable security measures to protect personal information.
These measures may include:
- Restricted access
- Secure systems
- Authorised service providers
- Password protection
- Internal access controls
- Secure payment gateways
No online system can guarantee complete security.
Please do not share passwords, PINs, OTPs, or sensitive banking credentials with anyone claiming to represent H2QUA.
8. Data Retention
We may retain information for as long as reasonably required for:
- Order processing
- Customer support
- Return and warranty records
- Refund records
- Fraud prevention
- Accounting and taxation
- Legal compliance
- Business records
- Dispute resolution
Information that is no longer required may be deleted, anonymised, or securely archived.
9. Your Rights
Subject to applicable law, you may contact us to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of eligible information
- Withdraw marketing consent
- Raise a privacy concern
- Ask how your information is being used
Some information may need to be retained for legal, financial, warranty, fraud-prevention, or operational reasons.
10. Children’s Privacy
The website is intended for purchases made by adults.
A person under 18 should use the website or place an order only with the involvement and permission of a parent or legal guardian.
11. Third-Party Links
The website may contain links to third-party websites, payment services, social-media platforms, app stores, or other services.
H2QUA does not control the privacy practices, security, or content of third-party platforms.
Please review their policies before sharing personal information.
12. Policy Updates
We may update this Privacy Policy when required.
The updated version and revision date will be published on this page.
13. Privacy and Grievance Contact
For privacy-related questions or requests, contact:
Email: support@h2qua.com
WhatsApp: +91 7428800534
Support hours: Monday to Saturday, 9 AM to 6 PM IST
Company:
Koozo Commerce Pvt. Ltd.
Office 4, Splendor Spectrum One
Tower 1, 4th Floor
Golf Course Extension Road
Sector 58, Gurugram, Haryana 122001
India