What does 5000 ppb mean?

PPB stands for 'parts per billion' – it measures the concentration of dissolved hydrogen in water. 5000 ppb is a high concentration achievable with H2QUA's SPE technology under optimal conditions (using filtered/RO water and running the full 10-minute cycle).

Is hydrogen water safe to drink every day?

Yes, hydrogen-rich water is safe for daily consumption. It's simply water with dissolved hydrogen gas. However, as with any wellness product, if you have specific health concerns, please consult your healthcare provider.

Can I use normal tap water?

We recommend using filtered or RO water for the best results and to protect the electrode. Tap water may contain minerals and impurities that can reduce hydrogen generation efficiency and affect the longevity of your bottle.

How long does the hydrogen stay dissolved in water?

Hydrogen begins to escape once the cycle completes. For maximum benefit, we recommend drinking your hydrogen-rich water within 15-30 minutes of generation. Keep the lid closed to retain hydrogen longer.

Is H2QUA hydrogen water bottle is a medical device?

No. H2QUA hydrogen water bottle is a wellness gadget, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. It's designed to help you build a better hydration habit with hydrogen-rich water.

How do prepaid and COD orders work?

Prepaid orders are processed immediately and include a free premium sleeve. COD orders require a quick verification call before dispatch to confirm your address. Both options include free shipping across India.

Shipping Policy

Name: H2QUA Hydrogen Water Bottle
Brand: H2QUA
SKU: H2QUA-HWB350-BLK
Price: 8888 INR
Availability: InStock
Rating: 4.8 (6 reviews)

Thank you for choosing H2QUA. We aim to provide a smooth shopping experience and secure delivery for every order.

1. Shipment Processing Time

All orders are processed within 2 to 3 business days after order confirmation, unless a different timeline is mentioned on the product page. Orders are not processed or dispatched on Sundays or public holidays. During high order volume, processing may take slightly longer. If there is a significant delay, we will notify you through email, phone, or SMS.

2. Shipping Charges

We offer free shipping on selected products across India. If any shipping charges apply, they will be clearly shown at checkout before payment.

3. Delivery Timeline

Estimated delivery timelines:

Standard Delivery: 2 to 5 business days after shipment
Remote Locations: 5 to 7 business days after shipment

Delivery timelines are estimates and may vary due to courier delays, weather conditions, local restrictions, remote locations, or other logistical factors. Lovely how roads, rain, and courier hubs still control e-commerce dreams.

4. Shipment Confirmation & Tracking

Once your order is shipped, you will receive a shipment confirmation message with tracking details. Tracking information may take up to 24 hours to become active after dispatch.

5. Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate while placing the order. If the address is incomplete or incorrect, our team may contact you for correction. If we are unable to verify or correct the address, the order may be cancelled and refunded. H2QUA is not responsible for failed or delayed deliveries caused by incorrect address details provided by the customer.

6. Refused Delivery

If a customer refuses delivery without a valid reason, the order may be returned to our warehouse. In such cases, refund eligibility will be reviewed after the product is received and inspected.

7. Damaged Shipments

We ensure secure packaging for all orders.
If you receive a damaged product, please contact us within 24 hours of delivery with:

Order ID
Clear images or video of the damaged product
Packaging images
Unboxing video

Once verified, we will assist with a replacement or resolution as per our Returns & Warranty Policy.

8. Missing or Stolen Shipments

If tracking shows the order as delivered but you have not received it, please contact us as soon as possible.
Email: support@h2qua.com
Phone: +91-7428800534

We will raise an investigation with the courier partner. Refunds or replacements will be processed only after the investigation is completed.
Please allow up to 21 days for investigation and resolution.

9. Taxes

All prices shown at checkout include applicable taxes as required by law.

10. Contact Us

For shipping-related questions, contact:

Email: support@h2qua.com
WhatsApp Number: +91-7428800534

Support Hours: Monday to Saturday, 9 AM to 6 PM IST