What does 5000 ppb mean?

PPB stands for 'parts per billion' – it measures the concentration of dissolved hydrogen in water. 5000 ppb is a high concentration achievable with H2QUA's SPE technology under optimal conditions (using filtered/RO water and running the full 10-minute cycle).

Is hydrogen water safe to drink every day?

Yes, hydrogen-rich water is safe for daily consumption. It's simply water with dissolved hydrogen gas. However, as with any wellness product, if you have specific health concerns, please consult your healthcare provider.

Can I use normal tap water?

We recommend using filtered or RO water for the best results and to protect the electrode. Tap water may contain minerals and impurities that can reduce hydrogen generation efficiency and affect the longevity of your bottle.

How long does the hydrogen stay dissolved in water?

Hydrogen begins to escape once the cycle completes. For maximum benefit, we recommend drinking your hydrogen-rich water within 15-30 minutes of generation. Keep the lid closed to retain hydrogen longer.

What if I receive a damaged product?

We have a strict quality check before dispatch. If you receive a damaged product, please contact us within 24 hours of delivery with photos. We'll arrange a free replacement or full refund – no questions asked.

Is H2QUA hydrogen water bottle is a medical device?

No. H2QUA hydrogen water bottle is a wellness gadget, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. It's designed to help you build a better hydration habit with hydrogen-rich water.

How do prepaid and COD orders work?

Prepaid orders are processed immediately and include a free premium sleeve. COD orders require a quick verification call before dispatch to confirm your address. Both options include free shipping across India.

Shipping Policy

Name: H2QUA Hydrogen Water Bottle
Brand: H2QUA
SKU: H2QUA-HWB350-BLK
Price: 8888 INR
Availability: InStock
Rating: 4.8 (6 reviews)

At H2QUA, we aim to deliver every order safely and as quickly as possible.

Once your order is confirmed, our team verifies, packs, and dispatches it through our warehouse, fulfilment partner, or courier partner.

For this policy, “business days” means operating days excluding Sundays and public holidays.

1. Order Processing

Orders are usually processed and dispatched within 24 to 72 hours after confirmation.

Processing may take slightly longer during:

Sale periods
New product launches
High order volumes
Public holidays
Payment verification
Address verification
Courier or operational delays

If a different processing time applies to a particular product, it will be mentioned on the relevant product page.

If there is a significant delay, we may contact you through email, phone, WhatsApp, SMS, or another available communication channel.

2. Delivery Timeline

Orders are usually delivered within 3 to 7 business days after dispatch.

Delivery may take longer for remote areas, non-metro locations, or PIN codes with limited courier service.

The delivery timeline may be affected by:

Customer location
PIN code serviceability
Courier availability
Weather conditions
Public holidays
Local restrictions
High shipment volumes
Failed delivery attempts
Other operational circumstances

Any delivery date shown on the website is an estimate and not a guaranteed delivery date.

Our support team will assist with courier concerns and help you obtain the latest available update.

3. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order.

Charges may depend on the product, order value, delivery location, delivery method, or active offer.

Free shipping may be available on eligible products or orders.

4. Cash on Delivery

Cash on Delivery may be available depending on:

Product availability
Order value
Delivery location
Courier serviceability
Internal order verification

We may confirm a Cash on Delivery order through a phone call, SMS, WhatsApp, or another verification method.

An order may be placed on hold or cancelled if the information provided is incomplete, incorrect, suspicious, or cannot be verified.

5. Order Tracking

Once your order is dispatched, tracking details will be shared through your registered email address, SMS, WhatsApp, or order-tracking page.

Tracking information may take up to 24 hours after dispatch to become active.

Courier updates may not appear immediately at every stage of delivery.

6. Delayed Delivery

A delivery may be delayed because of:

An incomplete or incorrect address
An incorrect phone number
The customer being unreachable
Courier delays
Weather conditions
Public holidays
High shipment volumes
Local restrictions
Failed delivery attempts
PIN code serviceability issues

If your order is delayed, contact our support team and share your Order ID.

We will coordinate with the courier partner and help you receive the latest available update.

7. Correct Delivery Information

Please provide complete and correct:

Delivery address
PIN code
Phone number
Email address
Landmark, where required

If the details appear incomplete or incorrect, our team may contact you for confirmation.

If we cannot confirm the correct details before dispatch, the order may be placed on hold or cancelled.

Incorrect information may result in delayed or unsuccessful delivery.

8. Address Changes

An address change may be possible before the order is dispatched.

Once an order has been shipped, any address change will depend on courier approval and serviceability.

We will try to help with the request, but an address change cannot be guaranteed after dispatch.

9. Failed or Refused Delivery

Delivery may be unsuccessful if:

The address is incorrect or incomplete
The customer is unavailable
The registered phone number is incorrect
The customer refuses to accept the order
Access to the delivery location is restricted
Multiple delivery attempts are unsuccessful

In such cases, the shipment may be returned to our warehouse.

Our support team will contact the customer and explain the available next step. We will assist with re-delivery wherever possible, subject to product availability and courier serviceability.

10. Damaged or Tampered Package

If the package appears opened, wet, crushed, torn, damaged, or tampered with at delivery, please record a clear video before opening it.

The video should show:

The complete outer package
The shipping label
The condition of the package
The complete unboxing process
The product and accessories received

Please keep the original packaging, invoice, accessories, and product until the issue has been reviewed.

Delivery-related issues must be reported within 24 hours of delivery.

11. Missing Shipment

If tracking shows “Delivered” but you have not received the package, please first check with:

Family members
Neighbours
Building security
Reception staff
Anyone who may have accepted it for you

If the package is still missing, contact us as soon as possible.

We will raise an investigation with the courier partner. The investigation may take up to 21 business days.

After the investigation is completed, an eligible replacement or other suitable resolution may be provided based on the courier’s findings, product availability, and applicable law.

12. Taxes

All prices shown at checkout include applicable taxes wherever required.

13. Shipping Support

For shipping, tracking, or delivery questions, contact:

Email: support@h2qua.com
WhatsApp: +91 74288 00534
Support hours: Monday to Saturday, 9 AM to 6 PM IST

Please share your Order ID and registered contact details for faster support.

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